I’ve been visiting my Dad for the past week or so, and I’ve been watching his DirecTV. (When you’re visiting your parent, you’re activities are pretty much limited to what they do. He watches a LOT of TV.)
What’s interesting to me is the dichotomy between the ads from both DirecTV and Dish Network, versus the experience of actually using their services. Since I have Dish Network at home, I have a fair amount of perspective now on both systems.
Lately, Dish has been marketing themselves as a “cheaper” but every bit as full-featured alternative to DirectTV. That’s definitely an “Avis” strategy (you know…”we’re number two, so we try harder”). I would therefore assume that Dish is running second to DirecTV in sales. (If they aren’t they need to take their marketing team out back and shoot them – this is NOT the right strategy for a market leader.) Dish, on the other hand, markets themselves against cable systems. I’m a big believer in satellite – I’ve had universally crappy service from cable, and there’s no way they can match satellite’s prices, largely due to their inherent disadvantage due to their fixed infrastructure costs.
What’s interesting, is that from their ads, aside from price, there’s little differentiate Dish and DirecTV from each other. That is, of course, until you use them.
As a user interface specialist, I’ve been underwhelmed forever and a day with Dish Network’s clunky U/I. I see so many things I could do better. I’ve been told that DirecTV’s is better. Not sure I agree with that. On the whole, I think the Dish Network’s remote is easier and more intuitive to use. Certainly, the modal nature of the DirecTV remote is a barrier to use – until you get used to it. On the plus side, DirecTV’s menus seem to allow more customization. On the negative side, that customization (which is largely to limit the lists to specific channels) is harder to figure out, and once you have it customized, it’s difficult to switch modes (back to seeing everything, rather than just the ones you picked for your custom list). What’s interesting is that both systems could stand a U/I reworking, and neither seems to be overly-interested in what is an essential aspect of their product.
So which one is “better”? I don’t know. From a usability point of view, I’d say Dish wins. From a marketing point of view, DirecTV has better ads, and a market-leading strategy. (I also worry about the DVR offered by Dish, and the fact that they will eventually lose their battle with TiVO, and I’ll probably be out one DVR.) This is largely a case where the edge in marketing (by DirecTV) probably translates to a sales lead – but not because of a superior product – but slightly better marketing.
There’s reality. And then there’s perception. And when you’re talking about business, there’s ulterior motive. Nowhere is this more blatantly true (and less obvious) than in the rush to “green” products.
Think back to when the “green” movement was known as the “ecology” movement. Remember the brouhaha about grocery bags? First, we were told that paper sacks resulted in killing too many trees, so grocers switched to plastic bags. Then the ecoNazis preached that the plastic bags were bad, as they used fossil fuels, and were therefore killing the planet – not to mention their inability to gracefully decompose in landfills. Today, most supermarkets offer your choice of “paper or plastic,” and have recently started shilling “reusable” bags. A recent episode of the wickedly funny ABC prime time cartoon The Goode Family, the social-climbing mom forgot her reusable totes (6:43 to 7:40 in the clip above) when shopping at the grocery store. Faced with disapproving looks from the other greenies at the market, she finally blurted out, “Load me up…I know a lot of people are comfortable with reusable bags, but I’m not. Those bags are made in sweatshops.” The other shoppers are promptly stricken by kind of Liberal Guilt only someone who is desperately trying to live up to an impossible, illogical standard can feel. Read the rest of this entry »
I’ve had my iPhone for a week now. This is the point in time at which flaws and annoyances begin to rear their ugly heads. I’ve got to say that I’ve been pleasantly surprised to see that these are few and far between. What I’m left with, as of today, is a feeling of amazement – that I’m still somewhat in awe of how seemlessly the interface functions, how easy everything is to use, and how Apple seems to have thought of just about everything.
If I have a gripe, I suspect it will be with battery life, but that’s only because I’ve been on it so much. Not sure, short of using an OLED screen, what they could do to fix this, but from what I hear, the 3G S is a lot better than the 3G in that respect.
By comparison, at this stage of the game with the Windows Mobile phone, I was busy making excuses for the OS, doing my best to explain away the problems, like some newlywed who’s desperately trying to believe that their spouse is “just a little stressed” and not really abusive.
Ouch.
That leads me to what I think is a huge mistake that Apple and AT&T are making regarding the marketing of the iPhone. Read the rest of this entry »
On Friday, June 19th, I was fortunate enough to score a new, black 32GB iPhone. No, I didn’t wait in line at the crack of dawn. I didn’t pre-order it. I just walked into an AT&T store around 2PM, and waited (only about 30 minutes) and walked out with my new phone. When I’m gonna buy into something that requires a (2 year) commitment, I typically wait for version 3.0. This is because I’ve learned – the hard way – that the first release of anything is usually the “one-point-UH-oh” release. In version 2, they get the bugs worked out from the first one, but it’s version three where the product really hits the sweet spot. So I waited to jump on the iPhone bandwagon until the 3G s was released (a.k.a. iPhone version 3.0/iPhone OS 3.0). I’m happy to report that the product lives up to it’s marketing hype – and then some. Read the rest of this entry »
If you’ve been reading the papers or watching TV, it would be hard to have missed the debacle that is one-third of what was once Detroit’s Big Three, Chrylser Corporation. There’s a lot at play here – the ObamaNation putting it’s thumb on the scales to tip them in favor of the unions (in a REAL bankruptcy, union contracts are immediately held null and void, as are pension funds and other benefits), the idea that bond holders should head to the back of the line, the giveaway to Fiat (they aren’t BUYing anything…just taking what’s left of Chrysler as a favor).
What amazes me, however, is that the media – on both the left AND the right – is confused about why Chrysler (or let’s get real: The Treasury Dept.) wants to can almost 800 loyal ChryslerCo dealers today.
First, a couple of disclaimers – my wife and I both drive Jeeps, I’m a big fan of the Wrangler, and I used to work for an agency that did ads for car dealers, exclusively.
Congressmen, pundits and TV talking heads are all up in arms about the dealer bloodletting, claiming there’s no reason to kill off dealerships, and that “fewer dealers means fewer sales.”
Apple made their big yearly announcement today, coming down off Mt. Cupertino with the word from on high of new MacBook Pros and new iPhones. While the announcement was something of a mixed bag – a (very) few surprises, a lot of nice, new features, and one or two that didn’t make it into the products – overall it made for a pretty savvy media/marketing event. Nobody but Apple (even in the absence of Steve Jobs) can whip the faithful to a frenzy, not to mention get some serious ink by the mainstream media, like Apple can.
Earlier today, I read an editorial by marketer Laura Ries that reflected on the popularity of the iPhone. She offered that she’d originally believed that the iPhone would fail, because “convergence” is generally a bad idea, but owned up to the fact that the iPhone has been a success in spite of – not because of – it’s blending of a cell phone and a PDA. She then cited reasons she believed the iPhone took off (here’s a clue: “marketing”), and finished up by admonishing Apple to “keep it simple” and not continue to add functionality and features to the iPhone.
With all respect to a marketer that usually hits it out of the park, analysis-wise, I think she’s got a swing and a miss here. Here’s why… Read the rest of this entry »
In what seems like a lifetime ago, I was given the nickname “Captain Digital.” Back when I began blogging, I put everything under this blog’s banner. Eventually, I realized it would be better (for any number of reasons) to refocus this blog to cover just marketing, advertising, and design, and relocate all my political and pop culture posts to another blog, and thus, www.captaindigital.net was born.
When I first created a visual look and feel for Captain Digital, I wanted to evoke a 1940’s style cartoon look. While that worked well as far as the original goal, the reality was that working with the color halftone pattern was a major pain. Nice idea – not worth the extra effort to pull off the look of a Ben Day pattern. Add to that a desire to remake Captain Digital’s image into something just a wee bit more modern and hip, and you have a need for a image refresh. Problem was, I really didn’t have time to work on it. I tried an intermediate step of using a modernized cartoon version of the original, but there were some things I wanted to fix – in particular, I felt like losing the helmet would be a good idea. So As of today, we’ve got a new version of Captain Digital. The old/original drawings will be retired, as I can get to it.
As you can see, the character’s costume has remained fairly consistent. I made things a little more consistent as far as the colors go, but the biggest change is getting rid of the helmet (and replacing it with a headset), and the addition of a little facial hair (which is more consistent with what I really look like (would that I could trade bodies with Captain Digital – he’s in MUCH better shape than I am).
When you get a chance, click on over to the CD blog and check out the new look and feel. I’m hoping that it will reinforce the content with a more consistent visual style.
Believe it or not, this is not a joke…I’m not kidding. It’s not hype. And it’s not make-believe. Now when you’re talking about Trillion-dollar budgets and bailouts, I realize that 1/3 of a million dollars is probably chicken feed, inside the Beltway at least. But to paraphrase Senator Everitt Dirksen (R-IL), a third of a million here, and a third of a million there, and pretty soon, you’re talking about real money. So how can I save the U.S. Taxpayers some major coin? Simple. Read the rest of this entry »
As I’ve mentioned before, it’s been a few years since I’ve worked a tradeshow floor. (A fact my feet are reminding me of, even as I type. Some things never change.) I’m happy to say that I successfully anticipated most everything that could happen. But not everything. And some things, honestly, I would have done differently. Here’s a rundown on my DGS Tradeshow Experience: Read the rest of this entry »
I’m about to go once more into the breach and work a tradeshow.
There was a time when companies I worked for did a dozen or so tradeshows a year – COMDEX, SIGgraph, PC Expo, you name it, I’ve been there. Back in the day, if your company wanted to be a player…urm “playa”…you did tradeshows. Today…not so much. So why am I doing it? Read the rest of this entry »
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